Returns & Exchanges
Trading Card Boxes & CasesDue to the volatile trading card and rapid fluctuation in price, all trading card sales are final. However, in some cases, we may accept returns if the request is made on the same day of package delivery. All items must have their factory seal intact and be in its original condition. If you are unhappy with your purchase, please contact us immediately so we can help rectify the situation. Returns that are not due to an error on the part of 365Collectibles may be subject to a 25% restocking fee.
MemorabiliaTo ensure the value and integrity of our autographed items, all memorabilia sales are final. All of our autographed items come certified with an SCC COA or a COA from a recognized leader in sports memorabilia and autograph authentication.
Other ItemsClothing, novelties and trading card supply returns are accepted, provided we are notified within 48 hours of delivery. In these instances, the buyer is responsible for all return shipping costs to 365Collectibles. We reserve the right to subject any items in the above categories to the same return policy as trading cards or memorabilia.
Damaged PackagesIf packages are damaged upon receipt, please notify us immediately. In these cases, we will have the damaged shipment returned to us at no cost to the buyer and issue a new package immediately, provided we have more products at our warehouse. Please do not open the carton and inspect the contents if you suspect damage has been made to the physical items inside. Once an item is open, we cannot accept the return regardless of any damage incurred during transit.
Damaged cards or Manufacturer Error
In the rare event that cards inside of the unopened carton are damaged due to a manufacturer error, we will put you in contact with the appropriate party to help resolve the issue. Manufacturer replacement usually only last for one full calendar year after release, but in most cases they will do their best to give you a fair resolution.
365Collectibles is not responsible for any manufacturer errors, including production errors. Issues of this nature should be brought to the attention of the manufacturer. We are Authorized Dealers for our Manufacturers, rest assured we will work with you to come to a resolution.