Are your items factory sealed?
Unless explicitly stated, all boxes and cases are guaranteed to be factory sealed and un-searched. All of our items are purchased direct from the manufacturer or from trusted sources on the secondary market.
An item I was looking at purchasing recently jumped in price
The trading card and memorabilia market are not much different than the stock market. Price fluctuations vary greatly depending on sports events, player performance, team performance etc. At all times, 365Collectibles reserves the right to increase or decrease the price of our items to stay in line with the market without notice.
I purchased a box and received an expired redemption card. Can I still get my cards?
When purchasing older product, it may contain expired redemption cards. In some cases, the manufacturer will compensate you with another card similar value as to what the expired redemption would be. This is not guaranteed, however. In purchasing older product, the buyer assumes the risk of receiving expired redemption cards.
I am unsatisfied with my purchase. Can I return it for a refund?
We will not accept returns on opened boxes, cases or packs of cards. If you have not opened your item and wish to send it back, please consult our Returns and Exchanges section to see if you qualify for a return.
I found a lower price on another website. Will you match the price?
We strive to have the most competitive pricing in the market and we want your business. However, we do sometimes have to purchase from secondary sources resulting in higher costs than they were originally. Please contact our sales team with your price match request and we will match whenever possible.
I placed an order on your website, when will my order ship?
We strive to process and ship out all orders fast! Most orders received by 3 PM EST, will ship same-day. Orders received after our cut-off time, will be shipped out the next business day. Orders received after 3 PM on Friday, will be shipped out on Monday.
I am an international customer. Can I purchase every item on your website?
New products are often subject to embargoes strictly enforced by the manufacturer, not us the dealer. In order to retain our status as an authorized dealer, we must adhere to these restrictions at all times. The restrictions per manufacturer are listed below:
All new Upper Deck releases are barred from being shipped to Canada for the first full calendar year.
Starting with 2017-18 Basketball, we are prohibited from shipping any new Basketball release internationally.
All non-Basketball releases are unable to be shipped internationally for the first 6 months after its release.
Magic: The Gathering
We are unable to ship any Magic: The Gathering or Wizards of the Coast product to any location outside of the United States.
Our website will not allow international orders that have products which fall into the above restrictions to be placed automatically. If for any reason, an order that is placed that has items subject to the above restrictions, we reserve the right to cancel the order at any point.
Which items are available for Contactless Curbside Pickup?
All items and orders are available for Contactless Curbside Pickup.
Please note: You must choose Store Pickup at Checkout for Curbside Pickup.
When will my order be ready?
Most items can be ready as little as 30 minutes from order completion. Orders placed less than 30 minutes before Store Pickup closing or overnight (as late as 30 minutes before Store Pickup opening) will be ready immediately when Store Pickup reopens the next business day. Store Pickup hours are 10am-6pm Monday through Thursday; 10am-5pm Friday and 10am-3pm Saturday.
What do I need to pick up my order?
You will receive an email with your unique Order Number soon after completing your order. When picking up, you or your proxy will need to provide:
- Your Order Number
- A valid government-issued photo ID
If I cannot pick up the order, may I send a messenger or courier on my behalf?
Yes! Make sure your delivery person is ready to provide the following:
- Government-issued photo ID (e.g., drivers license or passport)
- Your Order Number
Where do I pick up my order?
Upon arrival, please call 365Collectibles at (305) 595-3002, and we will bring your order right out to your car.
How long will 365Collectibles hold my order?
We will hold your order up to five business days. Abandoned orders will be canceled automatically.
Can someone else (such as a friend or family member) pick up my order?
You may appoint a proxy at checkout; its easy! Your proxy can pick up the order by presenting the Order Number and his/her own government-issued photo ID.